Frequently Asked Questions
How do I manage my membership account?
Click “Account” in the top right corner of our website to access your account dashboard.
What can I do from the account menu?
From your dashboard, you can:
• View and manage your subscriptions
• Access premium content and downloads
• Download payment receipts
• Update your personal info (name, email, password)
• Cancel your subscription with one click
How do I update my account information?
Log in, click “Account,” then update your name, email, or password in the appropriate section.
Where can I find my subscription details?
Under the “Subscriptions” tab, you’ll find your current plan, billing history, and renewal dates.
Can I manage multiple subscriptions from one account?
Yes. You can oversee all of your active subscriptions from a single dashboard.
Will my subscription renew automatically?
Yes. All subscriptions auto-renew according to your billing cycle (monthly or yearly). You can cancel anytime.
How do I cancel my subscription?
Go to “Subscriptions” in your account menu and click “Cancel.” You’ll keep access until the end of your billing period.
What payment methods do you accept?
We accept all major credit/debit cards. Payments are securely processed via Stripe.
Is my payment information secure?
Yes. Payments are handled through Memberful and Stripe using industry-standard encryption.
Free vs. Paid Memberships
What’s included with a free membership?
• Access to select compliance templates
• Access to select FieldCraft training modules
• FieldCraft training for up to 10 users
How do I sign up for a free membership?
Visit the homepage, click “Subscribe,” and select the free plan.
Can I upgrade from a free to a paid plan?
Yes. Just log in, go to “Subscriptions,” and choose your desired paid tier.
What’s included with a paid subscription?
Paid members receive:
• Full access to all MTradecraft resources
• FieldCraft training (user limits vary by plan)
• SEC audit-ready documentation
• Premium downloads
• Direct email access to compliance experts
• Real-time updates when regulations change
How many users are included with paid plans?
• BrainTrust Premium: up to 25 users
• Private Consultant: up to 100 users
• Remote CISO: up to 200 users (expandable with custom pricing)
Is there a discount for paying annually?
Yes—annual plans include a discount equal to two months free.
Can I switch between monthly and yearly subscriptions?
Absolutely. Change anytime from your account dashboard.
How quickly do I get access after subscribing?
Premium content is unlocked instantly. FieldCraft training is usually provisioned within hours (always within 24 hours).
FieldCraft: Cybersecurity Awareness Training
What is FieldCraft?
A cybersecurity awareness training program tailored for SEC-registered firms. Setup takes about 10 minutes and automates your entire employee training program, producing exam-ready compliance reports.
How is the training delivered?
Through short, engaging video modules with live actors.
What topics are covered?
Phishing, passwords, device security, remote work, social engineering, insider threats, and more.
Does FieldCraft track employee progress?
Yes. It tracks video completion, quiz scores, and user activity—ideal for compliance audits.
Can I get SEC-ready reports from FieldCraft?
Yes. Reports are formatted specifically for SEC exam documentation and can be downloaded anytime.
How many users can I enroll?
• Free plan: up to 10 users with limited access
• BrainTrust Premium: up to 25 users
• Private Consultant: up to 100 users
• Remote CISO: up to 200 users (expandable)
Can I assign training by team or customize timelines?
Yes. You can assign modules to specific teams and set completion schedules that fit your firm’s workflow—monthly, quarterly, or all at once. FieldCraft automatically monitors completion and generates compliance reports.
Can I re-assign training to new employees?
Yes. Add or remove users anytime to keep your roster up to date.
Support, Services & Consultations
What kind of support is included?
• Free members: none
• BrainTrust Premium: email ticket support
• Private Consultant: email + scheduled Zoom consultations
• Remote CISO: all of the above plus remote hands-on assistance and full cybersecurity documentation writing
How do I submit a support request?
Send an email to support@mtradecraft.com